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Frequently Asked Questions

Dimanti Stone Countertops & Backsplash

Below are frequently asked questions by our customers. If you have a question that has not been answered here, we welcome you to contact us for more information.

Do I need an appointment to look at stone countertops?

Yes, at Dimanti, we truly value our customers and want to provide the highest level of personalized attention and service by focusing on meeting with one customer at a time. For this reason, an appointment is necessary to discuss your project and to view our in-stock selection of stone countertops and any product catalogues. Please call us at (519) 737-1155 or book an appointment through our website today.

Do you offer free estimates for countertops?

Yes, our company offers complimentary estimates for customers looking for stone countertops, waterfall countertops and stone backsplash materials in Windsor-Essex County.

How long does it take to install new stone countertops?

At Dimanti, every project is truly unique and customized for each customer; so naturally, the time for installation varies depending on each individual project. After the consultation phase of the process with our team, the details of the project will be explained, and the estimated time of installation will be provided. We are committed to completing projects within the time frame that is provided.

How much do new stone countertops cost?

The cost of stone countertops at Dimanti can vary tremendously. Each project is different and can range in pricing depending on the type of stone countertop material used and additional products or features that may be incorporated. Our company calculates the cost based on the start to finish project. During the process, a cost will be provided to you. We take pride in being straight-forward with our pricing and not surprising our customers with additional fees after the project has already begun.

What products and services does Dimanti offer?

Dimanti sells and installs stone countertops to residential and commercial customers in Windsor – Essex County. Our company also regularly supplies builders and contractors with stone countertops for renovations and new builds.

What is the process to purchase new stone countertops and have them installed?

Every customer’s needs are unique; for that reason, our process may change slightly depending on the situation and scope of project. However, our process is generally the same from start to finish. The first step in the process for new stone countertops from Dimanti is to request an appointment. Our services are provided by appointment only. Next, there will be a consultation to decide on the type, style, and budget for stone countertops and customers can view our in-stock selection. All areas will be precisely measured, and new stone countertops will be crafted and installed on the agreed upon installation date.

What capabilities does Dimanti have?

Dimanti’s capabilities include every aspect from the initial design concept to fabrication and professional installation for stone countertops, waterfall countertops and stone backsplash materials. Our team can also manage the removal of existing materials and the installation of sinks. We do not install plumbing or faucets.

Will my stone countertop overhang my cabinets?

It is common for stone countertops to overhang cabinets to a certain extent. The amount of overhang will be discussed, explained and decided upon during the initial consultation and design phase of the process. Many factors will be taken into consideration and our expert designers will assist with making the best choice for the space.

Will my stone countertop have seams that show?

Depending on the size, type, pattern and style of stone countertop selected, there may be seams where two or more pieces of stone come together. Generally, our experienced team will install the stone countertop using professional techniques that minimize the appearance of seams either partially or completely.

What is the thickness of stone countertops?

We sell and install stone countertops of varying thicknesses. We also have the capabilities to provide custom widths depending on the project. The most common thickness for stone countertops in the Windsor – Essex market is 3cm, which is the thickness we typically install for homeowners. The thickness of the stone countertop selected will be discussed during the consultation and design phase.

Do you offer stone countertop repairs?

Because every situation is different, if your stone countertop, waterfall countertop or backsplash was purchased and installed by the team at Dimanti, we ask that you please contact our service department for more information.

Will you remove my old countertops and backsplash?

Yes, our team can remove and dispose of old countertops / backsplash materials, pricing provided upon request.

Do you install sinks and faucets for a project?

Yes, we will install the sinks; however, faucets will be installed by your plumber in the new stone countertops that we install.

How long does installation take for stone countertops?

Every project is different, based on the type and amount of materials, but we generally install new stone countertops in 7-10 business days from when the sign-off process is complete.

Is one stone countertop better than another?

All of our stone countertops are crafted of the highest quality materials. They are designed to withstand daily use and to be long-lasting. Our experienced designers can help with deciding the best type of stone countertop for your space and budget.

How do I choose the type and colour of my stone countertops?

One of our designers will present a variety of types, colour and pattern options to match the style of stone countertops you’re looking for that will enhance the beauty and functionality of your space. Our designers can help with selecting the best stone countertops for your space and budget.

Is there anything I have to do to prepare for the installation of my stone countertops?

We ask that the space is cleared of other objects and personal items so that nothing is lost or damaged and that way we can begin the process of installing the new stone countertop as soon as we arrive. We kindly ask that the health and safety of our staff is considered. We ask that during the winter, paths are salted and shoveled. We also ask that all debris is cleared from walkways/pathways in the house to ensure that our team can safely handle the heavy lifts that are required for installation.

Do the stone countertops come with a warranty?

The warranty for the specific stone countertop, waterfall countertop, or backsplash chosen for each project will be discussed during the consultation and design phase.